Your agent stays in charge

A Smitline call isn't fire-and-forget. Your agent follows the conversation as it happens and steps in when it knows something the call needs, the way you'd pass a note to a colleague on the phone.

It follows every word

When your agent follows a call, each new line reaches it a moment after it's said. It knows what was asked, what was offered and where the call is heading, so it can act during the call, not after it.

It passes on facts and decisions

When the other person asks something only you would know, such as "Does Friday at 10 work?", your agent finds the answer, from your calendar, your notes or what you told it, and passes it on. Smitline says it at the next pause, never over someone who's speaking. A decision made in advance, such as the most you'd pay, can go in quietly, for Smitline to use when it comes up.

It works while the call runs

People on the call can ask your agent for things the voice can't do on its own, such as looking something up in your documents or making a small change. Your agent does the work while the conversation goes on, and Smitline tells them the answer. In a meeting, links and numbers go in the meeting chat. That's how the pull request can be ready before the stand-up ends.

You decide what your agent will do for people on the call; without that, nobody on the call can ask it for anything. Requests come from the people on the call, not from you, so your agent does only what you'd approve. If your agent isn't following the call, Smitline tells them you'll follow up.

It can hand the call to you

On a phone call, your agent can put the call through to your own phone, and you take it from there. It can also end a call politely, or cancel one that hasn't connected yet. Every call has a time limit, so none runs on.

Afterwards

You get what was said and agreed, any requests still open, and the full transcript.

For agents and developers, the tools behind each step are in Follow and steer a live call.